InForm

1A: Educates individuals and communities about how to use health and social service systems (including explaining how systems operate)

1B: Educates health and social service systems and providers about community perspectives and cultural norms (including supporting implementation of Culturally and Linguistically Appropriate Services (CLAS) standards)

1C: Expands health literacy among constituents served

1D: Facilitates cross-cultural communication among individuals, communities and health/social service system workers

2A: Conducts health promotion and disease prevention education in a manner that matches linguistic and cultural needs of participants or community

2B: Provides necessary information and support to help individuals and communities learn the etiology, pathology and likely outcomes of health conditions, as well as appropriate prevention and management strategies, including for chronic disease and menta

3A: Participates in care coordination or case management, including as part of a team

3B: Provides referrals and follow-up support to ensure that services were obtained

3C: Facilitates, obtains or coordinates transportation to services and helps ameliorate other barriers to services

3D: Documents and tracks individual- and population-level data

3E: Identifies and informs people and systems about community assets and challenges

4A: Provides individual support and coaching

4B: Motivates and encourages people to obtain care and other services

4C: Supports self-management of disease prevention and management of health conditions, including chronic disease and mental illness

4D: Plans, organizes and/or leads support groups

5A: Determines and advocates for the needs and perspectives of communities

5B: Connects individuals and communities to resources and advocates for basic needs (e.g. food and housing)

5C: Identifies policy influencers and opportunities and provides advocacy for positive policy changes, including by engaging individuals and communities in grassroots support

8A: Participates in design, implementation and interpretation of individual-level assessments (e.g. home environmental assessment)

8B: Participates in design, implementation and interpretation of community-level assessments (e.g. windshield survey of community assets and challenges, community asset mapping)